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Ecommop was founded to challenge the status quo of how eCommerce businesses are scaled. Our founders saw too many brands struggle while juggling a patchwork of consultants, agencies, sourcing agents, and freelancers – none of whom talked to each other, and all of whom got paid regardless of results. Meanwhile, the brand owner was left holding the bag (and the risk). We knew there was a better way: a one-stop, truly integrated approach, with skin in the game. So we built Ecommop to be the partner we wish we had when we were on the client side.
Our mission is straightforward: Empower eCommerce entrepreneurs to grow faster and more efficiently by handling the heavy lifting for them – and tying our success to theirs. We describe ourselves as “end-to-end eCommerce operators” because we literally take on the operation of your business, from product to fulfillment to marketing, rather than just giving advice. If you’re a digitally savvy DTC founder, an Amazon seller with big ambitions, or an influencer ready to launch a product line, Ecommop is here to turn your goals into reality. When you hire us, you’re not just getting a service provider – you’re gaining an operations co-founder for your brand, one that’s obsessed with growth and accountability.
We’ve flipped the typical agency model on its head. Instead of high monthly retainers with vague deliverables, we charge low base fees plus a share of the profit we generate for you. This is our “profit-on-profit” incentive structure. In practice, it means if you don’t see results, we don’t get paid beyond minimal cost coverage. We think this is just fair – it forces us to prioritize what actually moves the needle (sales, margin, growth) rather than vanity metrics. It also builds immense trust: you know we’re recommending actions because they help you, not because we want to bill more hours. (In fact, performance-based models like this are gaining traction because they shift risk to the agency and align incentives. We’re proud early adopters of this approach in the eCommerce space.)
If you’ve ever dealt with consultants, you know the drill – they give you a PowerPoint and leave you to implement it. That’s not us. We execute. Our team dives into the trenches of your day-to-day business. We’ll be in your Slack, on calls with your suppliers, tweaking your Shopify theme at midnight, replying to customer reviews – whatever needs doing. We become an extension of your team. Think of Ecommop as your COO + CMO + logistics manager, all in one, with a can-do attitude. We love rolling up our sleeves. Our culture is very much “get it done, test it, improve it”. By being operators, we find and fix issues in real-time, and we seize opportunities on the fly. You’re busy building your brand vision – let us handle the nitty-gritty operations that make it happen.
With headquarters in Hong Kong and Milan, we literally span the globe. This gives our clients a unique edge. Our Hong Kong base plugs you into the heart of global manufacturing and Asian eCommerce trends, while our presence in Europe (and servicing North America) keeps you close to your core markets. We work around the clock (our team’s working hours cover almost 24 hours because of time zone spread). While you’re sleeping, we might be negotiating with a supplier or responding to an overseas customer. When you wake up, stuff got done. Culturally, we blend Italian creative flair and strategic thinking with Hong Kong’s efficiency and speed. It’s a powerful combination that yields innovative yet pragmatic solutions.
We take ownership. If we commit to a goal, we move mountains to achieve it. And if outcomes fall short, we own that too and fix it. Internally, we often say “run it like it’s your own business” – that’s how we approach our client projects.
Our tone is bold and so are our strategies. We’re not afraid to challenge conventional wisdom or try unconventional tactics (as long as they are ethical and sensible). The eCommerce landscape is crowded; bold moves help you stand out. We encourage big thinking while basing it on solid groundwork. We’ll often question the status quo – “Why can’t a startup offer same-day delivery? Let’s find a way.” That mindset leads to breakthroughs.
When we say partnership, we mean it. We view our client relationships as a two-way street and long-term journey. We integrate with your team, and also connect you with our network if it can help (need a specialized packaging designer or a certain influencer intro? We’ll leverage our relationships). Likewise, if you have expertise or ideas, we want to hear them. Some of our best campaign ideas have come from brainstorming directly with founders who know their brand soul. We don’t disappear into a silo – we believe in open communication and building success together.
In all dealings, we prioritize honesty and ethical conduct. There are a lot of shady shortcuts one could take in this industry – we avoid them. We build real, sustainable businesses. That means authentic marketing, fair labor practices in sourcing, and transparent fees. We’d rather lose a deal than make a false promise. If we don’t think something is right for your business, we’ll tell you (even if it means less money for us). Integrity builds trust, and trust builds long-term partnerships.
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